How can I place an order?

Once your order has been processed, no changes to items or addresses are possible. Please double‑check sizes, quantities, and your shipping address before confirming your purchase.

 

Please note: Once your order is shipped, changes are no longer possible.

 

 

Can I cancel my order? 

Cancellations are not possible once your order has been processed. If you believe a mistake has occurred, please contact us immediately via our Contact Page. While we will do our best to assist, changes cannot be guaranteed.

 

Please note: Once your order is shipped, cancellations cannot be made.

 

 

How can I track my order?

After your order being shipped, you will receive a track & trace code by email. This allows you to follow your order online. Please note that THE LOEMPIE cannot be held responsible for shipping delays.

 

Please note: Delivery updates are provided by the courier, and delays may occur beyond THE LOEMPIE’s control.

 

 

When will my order arrive?

Delivery times vary depending on your location:

• Belgium: 1–2 working days

• Netherlands: 2–3 working days

• Europe: 2–5 working days

• Outside Europe: 10–21 working days

 

Please note: Delivery times are estimates and may vary due to shipping delays beyond THE LOEMPIE’s control.

 

What countries do you ship to?

THE LOEMPIE ships worldwide. During checkout, you will see the countries we ship to. Shipping costs are calculated at checkout and do not include taxes or customs duties, which must be paid by the recipient.

 

Please note: Customs policies vary by country, and THE LOEMPIE cannot be held responsible for additional charges or delays.

 

Can I return an item?

Ready stocks item may be returned within 14 days of receipt, provided items are unworn, unwashed, undamaged, odor/fur‑free, and in their original packaging. Final sale items, personalized products, discounted/sale items  cannot be returned. Return shipping costs are the responsibility of the customer.

 

Refund Policy for Handmade Items Handmade items are created with special care and attention. Due to their unique and customized nature, handmade products are non‑refundable and cannot be returned or exchanged.

Please ensure you review product details carefully before placing your order. If you have any questions about sizing, materials, or customization, we encourage you to contact us prior to purchase.

 

Please note: Once your order is shipped, the original shipping fee is non‑refundable. THE LOEMPIE is not liable for lost packages during return; tracked shipping is recommended.

 

Who pays the shipping costs for a refund?

Shipping costs, taxes, and duties are the responsibility of the customer and are not refundable. Please note: Once your order is shipped, these costs cannot be reimbursed. THE LOEMPIE is not liable for lost packages during return.

 

What payment methods are accepted?

We accept Mastercard, Visa, iDeal, PayPal. 

 

 

Liability